Almost every questions you can have is answered on the FAQ page:
Due to Covid-19 this website is operating with minimal staff. So please use the FAQ page to find the answers to your questions. If it has been longer than 3 weeks and you still do not have your order, use this contact form. If your order is not older than 3 weeks you may not receive a reply right away.
All order inquiries MUST include an order number and the name on the order.